Client Bill of Rights

At Michael E. Halla & Associates, our clients always come first. We’re here to make your financial journey clear, fair, and personal. To us, that means treating you with respect, being transparent about every step, and building a relationship based on trust.

Here’s what you can expect from us — and what we ask from you in return.

Your Rights as Our Client

You deserve to:

Meet regularly to review your plans, accounts, investments, insurance, and key documents.
Have calls and emails returned quickly — within one business day (or sooner if urgent).
Receive clear, accurate, and timely account statements.
Hear financial concepts explained in plain, everyday language.
Have mistakes owned and corrected without delay.
Know every fee or commission up front.
Trust that any recommendation we make has been carefully researched.
Be treated with honesty, respect, and integrity — always.
Get straightforward advice, even when it’s tough to hear.
Build more than a business relationship — a genuine personal connection that honors your goals and values.
Work with an advisor who stays current, licensed, and prepared for changes that may affect you.
Be informed about strategic decisions before anything is put in place.
Have your privacy protected, with your information kept strictly confidential.

Your Responsibilities as Our Client

To get the most from our partnership, we ask that you:

Share complete and accurate information about your finances, goals, and comfort with risk.
Speak up and ask questions whenever you need clarity.
Make sure you understand and feel comfortable with any strategy, investment, cost, or risk.
Let us know about major life changes right away — like a new job, retirement, divorce, or the loss of a loved one.
Be open about any accounts or investments held elsewhere.
Review the information and materials we provide.
Stay engaged in your financial journey and bring up issues that matter to you.
Tell us if we ever miss the mark or if something doesn’t feel right.